Technology

Why an organised catalogue matters more in month two

Channel counts are for the first day. Whether you can reach your own channels quickly is what decides if the app is still being opened in six months.

6 min readUpdated

Where the headline number comes from

A single broadcaster can account for a dozen entries in a total. The same channel is listed once per quality level, once more for each regional variant, then once more inside a category that duplicates another. None of those repetitions hands you anything more to watch.

What settles whether a subscription is worth renewing is a far smaller question: are the specific channels this household watches present, dependable and encoded well. That is roughly twenty items, and a month of ordinary use answers it.

Grouping is the part you feel every evening

Sensible group titles, a workable order and honest regional tagging decide whether opening the app puts your channels in front of you or several hundred groups in languages nobody in the house reads.

Whatever your player offers by way of favourites is worth arranging in the first week, because the benefit compounds: by the second month the household reaches for a shortlist and never sees the rest. If you live away from the country whose channels you grew up with, that shortlist becomes the whole experience of the service.

The guide is half of what you are paying for

Take the schedule away and what is left is an alphabetised list of names. Put it back and the identical set of channels turns into television you can browse. An unmapped guide is therefore enough to make a sound service feel broken: every stream delivers and the whole thing is still unusable.

It is also fair ground on which to judge a provider over time, because a guide is never finished. Names change, sources revise their identifiers, and a schedule that was flawless at signup decays unless somebody keeps repairing it.

Still stuck?

Send us your order number and the device you are using, and a real person will work through it with you.

Contact support
Chat with usTypically replies in minutes