How can we help?

Yes. There is no tier that withholds content — every plan carries the full line-up. The differences between plans are the length of the term and how many devices can stream simultaneously. If a channel is missing for you it is a source or mapping issue to report, not something a bigger plan would unlock.

Seven days on the channels that publish that far, which is most of them. The guide arrives as a separate XMLTV dataset joined to the channel list by an identifier, so its depth depends on what the broadcaster publishes rather than on your subscription. Where a channel shows nothing at all, the identifier has usually drifted and we can remap it.

Because your player is converting the times with the wrong timezone. XMLTV timestamps carry an offset and the player converts them to whatever region it thinks it is in. If every programme on every channel is out by the same constant amount, that is the conversion — check the device timezone. If it is wrong on some channels and right on others, that is mapping and it is ours to fix.

That is the case worth judging any service on, because demand spikes and everyone in a country wants the same match at the same second. Fast motion is also where encoders are exposed — a channel that looks perfect during the news can block up during a match at the same nominal bitrate. Open the channel ten minutes early, use a wired device if you have one, and prefer a rock-solid 1080p feed over a 4K one that stops twice.

Only if the plan allows more than one connection. Each simultaneous stream consumes a slot and the limit is enforced at the server, not in the app — which is why exceeding it often produces no clear error, just playback that refuses to begin. Count the real household peak before choosing.

Nothing needs to happen on our side. Your credentials are the subscription, so putting them into a player on the new device is the entire migration. There is no per-device registration and nothing to release from the old one, with the single exception of MAG portals, where the box MAC address is itself the credential.

Catch-up availability depends on the channel, and it is delivered through the Xtream API rather than an M3U playlist — another reason to use Xtream where your player supports it. Recording is a function of the player you choose rather than of the subscription; several players offer it and the line does not restrict them.

Because that channel is being re-encoded or its source is degraded. It is upstream of your connection, your device and your account, so nothing you configure will change it. Report which channel and it gets attention. It is the case of every channel failing at once that points instead at authentication, routing or the connection limit.

More than anything else available to you. Buffering is very rarely a shortage of bandwidth — it is latency, jitter and packet loss. Wi-Fi on the crowded 2.4 GHz band produces retransmissions that reach the player as jitter, and Ethernet removes that class of problem entirely. It is the least interesting advice in streaming and the most consistently effective.

Not at all. A renewal extends the existing line — same username, same password, same playlist URL, expiry moved out. You do not need to touch a single device. Renew a few days before expiry rather than after, because extending a live line is instant while restoring a lapsed one occasionally is not.